The time is nigh for eCommerce businesses to prepare their support teams for a whole lot of seasonal support requests. At xSellco, we decided to help you out in advance with five customer support templates, that will help get you ready for the most common support queries during the holiday season. You can use any …
Steve Jobs used to say that “a lot of the time people don’t know what they want until you show it to them”. The same is true for problems: people don’t know they have one until you show it to them. Let me talk to you about the big problem in eCommerce – Customer Support.
Whether it’s introducing a new product range, attracting new customers or increasing sales, each year brings a new set of challenges for sellers. With global eCommerce sales expected to reach a staggering 1 trillion USD, we examine some key changes in customer preferences and behavior that could impact your business this year. To understand how …
Now that you’re getting to grips with selling on Amazon, it’s vital to understand how ownership of the Amazon Buy Box is shared and how it impacts your sales.
As you know, we work very hard each and every month to improve our software, and this month was no exception. We’ve added some great new bits and pieces.
Turnover is vanity, profit is sanity but cash is king. One of the main difficulties for sellers is identifying their true net margin on Amazon. It’s not an easy thing to do when Amazon fees, VAT, shipping and forex rates are changing all time time.
We’ve just returned from a great couple of days in Birmingham at the Internet Retailing Expo. We got to meet a lot of our customers and talk about our products to a variety of ecommerce sellers. On top of this, our very own Mark Nolan gave a great talk on how improving your Customer Support can help …
Internet Retailing Expo If you’re an ecommerce seller, then one of the biggest events on the calendar each year is the Internet Retailing Expo. With 8 Free conferences, 16 dedicated workshops, over 300 exhibitors and over 5000 attendees, this years event on the 25th & 26th March looks set to be one of the biggest …