Black Friday and its online cousin Cyber Monday have been a major part of the retail calendar for at least 15 years now and still, they’re a subject for hot debate …
Best practices
How social media has revolutionized customer support
Spending hours on hold subject to the monotonous tones of an obscure Nineties playlist are a thing of the past – social media has revolutionized customer support.
Upgrading from Zendesk to eDesk: Factors to consider
At xSellco, we get quite a few customers who want to upgrade from Zendesk or other generic support systems to our purpose built eCommerce focused solution.
Dealing with difficult customers: Five key steps to create a positive outcome
In the age of online shopping, dealing with difficult customers is a challenge that has developed a new level of importance. These five steps will help you to create a positive outcome.
Customer Service Management: Nine essential features every customer service team needs
Customer service management is one of the most important, but often underrated aspects of an eCommerce business. Follow these tips to ensure your customer service team is achieving its potential.
Eight customer support tips to deliver an excellent online experience
Customer support is vital to eCommerce companies that are serious about delivering a great online experience. These eight tips will help you support better and sell more.
Turning your helpdesk into a profit center
Creating a strong pre-sales query strategy can turn your customer support team profit generator. He’s how to do it.
3 simple offline strategies to improve Amazon seller feedback
Three ideas that will help you to connect with your customers on an emotional level offline and get more buyer feedback.