Should you switch off customer support completely over the holidays? Unfortunately there isn’t an ‘open and closed’ sign you can just flip for your online store. But there are ways to manage your customer support so you can keep your customers happy and enjoy the break. Customer support issues continue to crop up over the …
Amazon has asked sellers to cut average response times in half over the holiday season. Are you set up to fulfil this response time request? In a message sent out to sellers, Amazon said its research shows “customers who receive responses to their questions within 12 hours are generally more satisfied than those who receive …
“Without translation, I would be limited to the borders of my own country.” – Italo Calvino, Italian journalist & author. There are 6,500 languages spoken in the world today. Mandarin Chinese is the most common with over 1.2 billion speakers, followed by Spanish at 414 million, English at 335 million and Hindi with around 260 million …
The holiday season is a game changer for eTailers. More shoppers are heading online to avoid the rush. Dealing effectively with customer support, before, during & after the annual splurge, is vital to your continued success. By providing first class support, sellers stay ahead of the rush and turn killer service into sales. The message …