What is help desk software? Do you sell on marketplaces like Amazon and eBay as well as your own website? Then you probably have realized that managing eCommerce customer support is no walk in the park. That is why eCommerce businesses seek solutions. To solve customer support management problems and to scale support, online businesses use …
The time is nigh for eCommerce businesses to prepare their support teams for a whole lot of seasonal support requests. At xSellco, we decided to help you out in advance with five customer support templates, that will help get you ready for the most common support queries during the holiday season. You can use any …
Seasonal Surge of Customer Support Queries is coming It’s the holiday season! People are spending, your profit margins are bursting at the seams, business is booming. What could go wrong? That is until orders come streaming in and, while you are dispatching your products, more orders are piling up and your customers support queries are …
What key demographics are targeting your social media channels for customer support? In short, each key demographic from Gen Z to Millennials to Baby Boomers represents a large share of your potential audience. A Kitewheel study reveals that 48 percent of customers are inclined to interact with support on social media channels, with 23 percent over email. Considering the …
The long term success of any online business relies on international eCommerce customer support Now more than ever, customers want to feel an affinity with a brand, and they want to know that they are supporting companies that share their values. This consumer trend is known as The Shared Economy. In The Shared Economy, there …
Customer support agents are the voice of your business. They speak to the people who buy your products every day. They know the customer inside out – their most common queries, items on their wish lists and the biggest issues. Most importantly – they know how to solve the common issues and make your customer …
In the early days of the internet, we encountered some woeful experiences with customer support interactions over email. The shock of new technology turned customer experience on its head and the quality of interactions plummeted for a few years. Luckily this is no longer the case. For most savvy businesses, technology is rejuvenating customer experience. …
Weren’t things simpler in the olden days? When you walked down to the grocery store, naturally taking your time to peruse the shelves and procrastinate over the week ahead. You might be enjoying a nice chat at the till. And there. The store owner looks out the window and sees it’s raining, grabs an umbrella …