Nobody likes rejection. For online sellers, one of the ultimate forms of rejection is receiving a request for a return. It’s one thing if someone browses your store then chooses not to buy. But when someone makes a purchase, receives a shipment and then decides to return it, that really stings—and it only becomes harder …
What a year 2017 was for e-commerce. Competition was fierce, from fresh personalization tactics, to pairing up with delivery partners to get orders to customers faster and cheaper than ever. So what’s in store for e-commerce over the next 12 months? Strap in and get ready for the rollercoaster ride that 2018 is about to …
An analysis of how Brexit is already affecting e-commerce and what online sellers can do to prepare.
Amazon is changing its returns policy for marketplace merchants that don’t use its fulfillment program. Third-party sellers who opt to ship orders themselves will be subject to the same rules as items shipped by Amazon: automatically approved returns and prepaid shipping labels. That means a customer will no longer need to contact the merchant before …
Customer support can be a thankless task. Let’s face it – our trusted staff are sometimes bombarded with a ton of queries which by their very nature, are primarily from disgruntled customers. Solving queries and striving to represent the company in a positive light is a challenge. Yet with transactions taking place online, these support …
Meet the xSellco support team Meet the xSellco support team; Matt, David, Roisin, Hannah and James. I like to think of our team as superheroes – each one of them has a different power that contributes to the overall success of the company. Our team plays a key part in running xSellco smoothly; from settling …
Guide to customer support for e-commerce sellers Great customer support leads to more sales. Why not get it right? We have compiled a complete guide of customer support articles that will help you to lead the way in eCommerce customer support. Look at the dos and don’ts of customer support, learn how to transform first-time …
A study carried out this year found that 69 percent of consumers plan to purchase gifts on marketplaces this holiday season. So, what does this mean for online sellers? From now until January, they will be faced with one of the busiest times of the year. We have identified key data-driven insights to help you …