In 2009, Adventure Northumberland was selling bikes and parts in a local shop in a small village in the north of England. Fast forward to 2016, it now has plans to expand across the UK, Ireland and into mainland Europe. How has it grown so fast? By successfully scaling its online business, explains founder and …
Bots, bots bots. They’re coming in their droves, and the customer support industry is going to take the biggest hit. That’s if the headlines are to be believed. Customer service ‘chatbots’ are being prophesied (and demonized) as the human killer in online customer support. And a lot of people are working on making it happen. …
We had the pleasure of attending the Retail Business Technology Expo 2016, one of Europe’s largest retail events. The RBTE had all retail angles covered – with payments, lighting, store design, security, online and brick-and-mortar all represented. The London Olympia was packed with a variety of engaged companies, from innovative startups and bespoke solutions providers …
Steve Jobs used to say that “a lot of the time people don’t know what they want until you show it to them”. The same is true for problems: people don’t know they have one until you show it to them. Let me talk to you about the big problem in eCommerce – Customer Support.
Should you switch off customer support completely over the holidays? Unfortunately there isn’t an ‘open and closed’ sign you can just flip for your online store. But there are ways to manage your customer support so you can keep your customers happy and enjoy the break. Customer support issues continue to crop up over the …
“Without translation, I would be limited to the borders of my own country.” – Italo Calvino, Italian journalist & author. There are 6,500 languages spoken in the world today. Mandarin Chinese is the most common with over 1.2 billion speakers, followed by Spanish at 414 million, English at 335 million and Hindi with around 260 million …
The holiday season is a game changer for eTailers. More shoppers are heading online to avoid the rush. Dealing effectively with customer support, before, during & after the annual splurge, is vital to your continued success. By providing first class support, sellers stay ahead of the rush and turn killer service into sales. The message …
Selling on Amazon Have you ever thought about starting your own business selling on Amazon? The biggest benefit to selling on Amazon is access to millions of engaged consumers. Amazon provide a ready-made stream of loyal customers. They expect great value products, plenty of choice, excellent customer service and fast delivery. The better you understand …