How training customer service staff on each product is helping Na’vi Organics to grow.
Tag: Customer Support
Amazon’s New Returns Policy: What You Need to Know
Amazon is changing its returns policy for marketplace merchants that don’t use its fulfillment program. Third-party sellers who opt to ship orders themselves will be subject to the same rules as items shipped by Amazon: automatically approved returns and prepaid shipping labels. That means a customer will no longer need to contact the merchant before …
Our customer support mantra: ‘Be quick, be right, be personable’
Customer support can be a thankless task. Let’s face it – our trusted staff are sometimes bombarded with a ton of queries which by their very nature, are primarily from disgruntled customers. Solving queries and striving to represent the company in a positive light is a challenge. Yet with transactions taking place online, these support …
10 business leaders share their secrets to success
10 business leaders share their secrets to success Every business has to start somewhere and yours is no different. In 1994 Jeff Bezos was inspired by the fact that the Internet was growing by 2,400% year on year, so he quit his job as a funds manager in New York and launched a startup from …
10 top tips from our customer support champions
Meet the xSellco support team Meet the xSellco support team; Matt, David, Roisin, Hannah and James. I like to think of our team as superheroes – each one of them has a different power that contributes to the overall success of the company. Our team plays a key part in running xSellco smoothly; from settling …
The Bigjigs Toys story: from a garden shed to a global seller
xSellco talks to Sam Ireland from Bigjigs Toys about moving online, going multi-channel and leveraging customer service as a competitive advantage.
14-Step seller checklist for Black Friday
It’s holiday season, and the peak selling time kicks off with the Black Friday weekend starting 25th November 2016. At this time of year, every seller has a list so long that they don’t know where to start. To help with Black Friday preparations, we have created a simple 14-step seller checklist to help online …
5 Customer support templates for the holiday season
The time is nigh for eCommerce businesses to prepare their support teams for a whole lot of seasonal support requests. At xSellco, we decided to help you out in advance with five customer support templates, that will help get you ready for the most common support queries during the holiday season. You can use any …