In the age of online shopping, dealing with difficult customers is a challenge that has developed a new level of importance. These five steps will help you to create a positive outcome.
Customer Service Management: Nine essential features every customer service team needs
Customer service management is one of the most important, but often underrated aspects of an eCommerce business. Follow these tips to ensure your customer service team is achieving its potential.
Eight customer support tips to deliver an excellent online experience
Customer support is vital to eCommerce companies that are serious about delivering a great online experience. These eight tips will help you support better and sell more.
Turning your helpdesk into a profit center
Creating a strong pre-sales query strategy can turn your customer support team profit generator. He’s how to do it.
3 Rock-Solid eBay Shipping Tips for Online Sellers
How to get better feedback from eBay customers by creating a shipping strategy that’s right for your business.
Expert advice for multi-channel retail success
We talked to 3 e-commerce experts to get their thoughts on what goes into a successful multi-channel strategy.
When — please reply above this line — doesn’t cut it as customer support
A look what using dated ‘reply-above-the-line’ solutions means for your customer’s experience.
9 factors to consider when choosing eCommerce fulfillment
Fulfillment expert Jack Rheude teaches the basics of fulfillment and gives his advice on how to take advantage of advancements in the industry
3 simple offline strategies to improve Amazon seller feedback
Three ideas that will help you to connect with your customers on an emotional level offline and get more buyer feedback.