The light bulb moment that changed LSG’s customer support agents’ lives

The light bulb moment that changed LSG’s customer support agents’ lives

Lighting Supply Group has made a success out of selling one of the most breakable items on the market – light bulbs. Founded by two experienced electricians, Lighting Supply Group is the lighting shop by electricians, for electricians. They started selling out of a shop in upstate New York, and it was going well – …

The heroes and zeros of customer support
Customer Support

The heroes and zeros of customer support

In the early days of the internet, we encountered some woeful experiences with customer support interactions over email. The shock of new technology turned customer experience on its head and the quality of interactions plummeted for a few years. Luckily this is no longer the case. For most savvy businesses, technology is rejuvenating customer experience. …

How to become a profit-only Amazon seller overnight
impact of automated pricing on amazon sales

How to become a profit-only Amazon seller overnight

There is a legend that echoes around the halls here at xSellco HQ. It goes back to an interesting time – when we launched the beta version of our Amazon repricer, xSellco Price Manager. In a nascent repricing software market, we were keen to test out a number of potential applications for our beta product. …

How Shark Motorcycle Audio became an eBay Top-Rated Seller

How Shark Motorcycle Audio became an eBay Top-Rated Seller

New Yorker Ed Rosenberg changed the course of his career when he started selling car audio systems on eBay in 2001, after leaving his IT job in Manhattan in the wake of September 11. When the car audio market became saturated, the budding entrepreneur changed direction again. This time he went for bikers. Not leather …

How to ace customer support on social media [infographic]
eCommerce Customer Support on Social Media

How to ace customer support on social media [infographic]

Weren’t things simpler in the olden days? When you walked down to the grocery store, naturally taking your time to peruse the shelves and procrastinate over the week ahead. You might be enjoying a nice chat at the till. And there. The store owner looks out the window and sees it’s raining, grabs an umbrella …

Boost your Amazon sales with a targeted feedback strategy

Boost your Amazon sales with a targeted feedback strategy

Business is good. Your products are selling well on Amazon, you’ve developed a strong niche, profits are healthy and you’re exploring new products to sell. You may have increased your sales and profits by using an Amazon repricer. But are you growing as fast as you could be? Is there anything stopping you from making …

How Adventure Northumberland hit top 2% for Amazon UK support

How Adventure Northumberland hit top 2% for Amazon UK support

In 2009, Adventure Northumberland was selling bikes and parts in a local shop in a small village in the north of England. Fast forward to 2016, it now has plans to expand across the UK, Ireland and into mainland Europe. How has it grown so fast? By successfully scaling its online business, explains founder and …

How Shopify won the hearts of 275K+ online sellers

How Shopify won the hearts of 275K+ online sellers

Getting it right with Shopify eCommerce “Every business needs a home, a place to tell your story, a place for you to build and control your brand.” At Shopify’s UNITE conference, Jean-Michel Lemieux, the Senior Vice-President of Engineering at Shopify, discusses how merchants need an online store — one that is simple yet powerful — to house their businesses, …