How did Prime Day 2017 stack up?
How Did Amazon Prime Day 2017 Stack Up?

How did Prime Day 2017 stack up?

The results are in: Amazon’s third annual Prime Day on July 11 was its biggest day ever. The company’s made-up shopping spree, extended by six hours this year and available only to members of its $99-a-year subscription service, outshone Black Friday and Cyber Monday to smash all of its previous records. According to Amazon, sales …

Amazon Prime Day is coming: here’s how to win the Buy Box
Amazon Prime Day 2017

Amazon Prime Day is coming: here’s how to win the Buy Box

Amazon said Prime Day 2016 was its biggest sales day ever—even small sellers reaped the rewards, reporting a three-fold upswing in sales versus the inaugural event in 2015. And this year’s extravaganza, kicking off at 9 p.m. EST on July 10, is shaping up to be a boon for business as well, with thousands of …

Our customer support mantra: ‘Be quick, be right, be personable’
Customer support

Our customer support mantra: ‘Be quick, be right, be personable’

Customer support can be a thankless task. Let’s face it – our trusted staff are sometimes bombarded with a ton of queries which by their very nature, are primarily from disgruntled customers. Solving queries and striving to represent the company in a positive light is a challenge. Yet with transactions taking place online, these support …

Facebook and Twitter support requests? Manage all customer messages in one place
social media integration

Facebook and Twitter support requests? Manage all customer messages in one place

As an online business, your customer has lots of ways to connect with you.  It can be pretty hard trying to stay on top of all your messages these days – and trying to manage all the different sources of communication can get pretty overwhelming.  If you can’t keep on top of them, a late …

[Webinar] Win new customers with Amazon Sponsored Products
Amazon Sponsored Products

[Webinar] Win new customers with Amazon Sponsored Products

Grow your business with Amazon Sponsored Products In this webinar CPC Strategy’s Manager of Marketplace Channels, David Cooley, joins xSellco eCommerce Specialist Aideen Kerr, to provide detailed insights on how to use Amazon Sponsored Products, Amazon’s pay per click platform, as a tool for long-term business growth. 2016 was a year full of change for …