eBay have updated their user agreement, and one of the latest changes signals their intention to increase the adoption of “ebay managed returns”.This is intended to give the consumer peace of mind with regard to being able returns items which are defective or did not match the item description.The text of ebay’s release states:
With the eBay managed returns process, a seller accepting returns can manage and track the return through an automated process on the site. If the buyer returns an item because it does not match the listing description, sellers will generally be responsible for return postage costs.
eBay may automatically apply the eBay managed returns process to certain categories of sellers and require those sellers to use the process to manage their returns. If the eBay managed returns process is automatically applied to your listings, you:
- agree to the eBay managed returns process terms and conditions;
- authorise eBay to include return postage charges and auto-refunds on your seller invoice as a fee, which may be charged to your automatic payment method on file, if any; and
- acknowledge that the eBay Money Back Guarantee has special provisions to accommodate a case if an item is successfully returned through eBay’s managed return process and a timely refund isn’t issued.
This will allow ebay to better match the service that amazon offers and should help increase sales.
Although this is likely to create some anxiety with sellers, we’ll be tracking the updates from ebay on this anticipate change, and ensure that xSellco customers are prepared for this change in our Resolution centre section of the platform