The long term success of any online business relies on international eCommerce customer support Now more than ever, customers want to feel an affinity with a brand, and they want to know that they are supporting companies that share their values. This consumer trend is known as The Shared Economy. In The Shared Economy, there …
In the early days of the internet, we encountered some woeful experiences with customer support interactions over email. The shock of new technology turned customer experience on its head and the quality of interactions plummeted for a few years. Luckily this is no longer the case. For most savvy businesses, technology is rejuvenating customer experience. …
Weren’t things simpler in the olden days? When you walked down to the grocery store, naturally taking your time to peruse the shelves and procrastinate over the week ahead. You might be enjoying a nice chat at the till. And there. The store owner looks out the window and sees it’s raining, grabs an umbrella …
Getting it right with Shopify eCommerce “Every business needs a home, a place to tell your story, a place for you to build and control your brand.” At Shopify’s UNITE conference, Jean-Michel Lemieux, the Senior Vice-President of Engineering at Shopify, discusses how merchants need an online store — one that is simple yet powerful — to house their businesses, …