Bots, bots bots. They’re coming in their droves, and the customer support industry is going to take the biggest hit. That’s if the headlines are to be believed. Customer service ‘chatbots’ are being prophesied (and demonized) as the human killer in online customer support. And a lot of people are working on making it happen. …
Do you regularly check the Best Sellers section on Amazon to see what’s trending on the world’s leading marketplace? If not, you should. Amazon’s hottest sellers in May threw up some interesting products that you could easily sell. Although the list is updated on an hourly basis, we’ve been checking out Amazon US and UK …
Logistics is the backbone of any online seller’s success. Thanks to the ever-increasing logistical expectations set by eCommerce beasts like Amazon and UPS, you must run an extremely slick operation to keep your customers happy in these demanding times. But are you spending too much of your sales in an effort to keep up with …
There is a new twist in the tale of Amazon’s expanding delivery network. Soon, Amazon Logistics becomes mandatory for sellers using Seller-Fulfilled Prime. Amazon has added itself as a mandatory carrier on Seller-Fulfilled Prime (SFP) – making Amazon Logistics mandatory and the only option for UK sellers. It has also made parcel delivery company DPD the …
Walmart is making it easier to sell on Walmart. The retail giant has announced a partnership with ChannelAdvisor to help grow its burgeoning online marketplace – news that could have big implications for online sellers. Its online marketplace, which had less than 500 sellers on its marketplace as of April 2016, could be opening the …
Once upon a time, eBay was the go-to marketplace which empowered people to start their own enterprises. As a unique peer-to-peer selling platform that inspired fierce loyalty, it revolutionised the small business sector. But where is it heading now? eBay’s auction format allowed it to carve out a unique take on online selling and an extremely profitable …
Steve Jobs used to say that “a lot of the time people don’t know what they want until you show it to them”. The same is true for problems: people don’t know they have one until you show it to them. Let me talk to you about the big problem in eCommerce – Customer Support.
“Ch-ch-ch-changes”, sings David Bowie through my headphones as I gaze out at Salt Lake City’s nearby mountains from my Delta Airlines seat at however-many-thousand feet. As I begin my journey home from Utah’s state capital and reflect on a hectic two days attending the Prosper Show, a conference for Amazon sellers, the words of the …